Frequently Asked Questions or FAQs
We understand that one of the biggest grievances for customers is ordering something online only to be disappointed when it doesn't arrive. If it's a large or complicated order then we'll get in touch with you to find out what you'd like to do instead.
Otherwise we'll replace the item with a similar item. Alternatives are usually very similar to the original. There may be a difference in price and you are always welcome to reject any replacement items if you're not happy with.
With the free delivery option, we can't guarantee a time when your delivery will arrive. Our routes change week to week depending what customers have ordered. We can update you by text with our estimated arrival time. If you'd like this then please tell us in the comments section when you order.
Evening deliveries can be booked in a 2 hour time slots in Driffield.
Midnight the night before delivery.
Though there are a few items which require a bit of advance notice. It's written in the item description. But 99% of our produce is available for next day delivery/collection.
Choose your shopping and add items to your basket. You may choose your delivery time either before or after you start shopping. Once you are finished go to the checkout and pay with your debit or credit card.
You'll then receive a confirmation email of your order. Our system remembers the products that your ordered on previous visits so you can easily find the things you order regularly at My Favourites.
If you have any question in the meantime then you can get in touch.
When you submit your order a £1.00 transaction is made to your card to check that we can accept your payment. On the day of delivery, once the actual items in your order have been picked and we know the weights of them we calculate the total and charge your card. Please be aware that some banks show the £1.00 transaction and the balance separately on your statements. This varies from bank to bank as others consolidate them into one transaction. Please get in touch if you have any questions about this.